All Studios, Vancouver Based
Area Manager
Lagree West offers high-intensity, low-impact Pilates-inspired workouts focused on fostering mind-to-muscle connection in a community-driven, supportive environment. With six studios in Vancouver and Victoria, we are dedicated to providing exceptional service and encouragement to help guests reach their fitness goals.
Job Purpose:
As an Area Manager, you’ll lead the operations of multiple studios, ensuring consistent, high-quality experiences for both guests and team members. This role is ideal for an entrepreneurial leader with a passion for hospitality, team development, and operational excellence in a fast-paced environment. You’ll be visible across studios, managing daily operations while supporting long-term growth through hands-on leadership.
Principle Duties and Responsibilities
Guest Experience
Uphold and enforce guest experience standards across all studios.
Provide coaching to Studio Managers, ensuring they deliver elevated, consistent service.
Lead by example, demonstrating top-tier hospitality in all guest interactions.
Address challenging guest feedback promptly, aiming to exceed expectations.
Regularly audit and refine guest experience policies to enhance service quality.
People + Talent
Oversee recruitment, onboarding, performance management, and offboarding for all studio teams.
Provide continuous feedback to foster team growth and accountability.
Identify high-potential employees and develop retention plans.
Ensure studios maintain high-performance teams, swiftly addressing underperformance.
Business Operations
Serve as the primary leader across studios, frequently visiting to ensure operational excellence.
Conduct regular studio audits to ensure Studio Managers meet operational standards.
Balance strategic and tactical responsibilities to align with business needs.
Lead studio operations when Studio Managers are absent or positions are vacant.
Financial Performance
Drive sales growth and monitor studio revenue performance.
Manage operational expenses and implement corrective actions where necessary.
Company Culture
Communicate effectively with guests, team members, and leadership, embodying company values in all interactions.
Bring a positive, proactive attitude to work every day, consistently representing the brand.
Key Qualifications
3+ years of experience leading front-of-house operations.
Preference for candidates with multi-location management experience or transferable skills that demonstrate capability in overseeing multiple units.
Strong people management and development skills.
Highly organized with excellent time management and multitasking abilities.
Project management experience is a plus.
Exceptional communication skills, both verbal and written.
Job Information
Reports to: Studio Director
Salary: Starting at $85K, with a competitive bonus structure.
Employment Type: Full-time, in-studio
Schedule: Full-time, in-studio position. Must be available for flexible hours and occasional travel.
Perks: Perks include unlimited standby classes, merchandise discounts, and comprehensive medical/dental benefits after a 3-month probationary period.
*Please include a cover letter & resume
*Only shortlisted candidates will be contacted