Guest Experience Member

KEY RESPONSIBILITIES

• Greet and engage clients in a positive and friendly manner

• Provide the highest level of client/customer service and hospitality to all clients/prospective clients

• Share pricing and class information with prospective clients

• Deliver Megaformer machine demos to new clients

• Complete studio tours with new clients

• Work alongside and support LW instructors to ensure a successful and seamless client check-in and class experience

• Ensure complete knowledge of Mariana Tek system

• Assist Management with day-to-day operations of the studio

• Ensure prompt response to studio emails; notify Studio Lead if needed

• Understand Lagree West product knowledge, policies and procedures for retail operations

• Complete basic Megaformer machine maintenance

• Actively maintain studio cleanliness and organization between each class so each client receives the best LW experience

• Assist in retail inventory at the end of the month

• Complete opening and/or closing checklists

• Perform other studio duties as needed

QUALIFICATIONS

• Mariana Tek software experience a plus

• Leadership experience a plus

• Must have superior customer service skills

• Must have excellent interpersonal skills and a service-oriented outlook

• Must be highly organized

• Ability to work independently as well as on a team

• Should have a strong ability to communicate clearly with team members, clients and senior management

• Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

• Must be available to work:

  • 12 hours per week, 2-3 shifts

  • Ability to work flexible hours; early morning/late night/ weekends

  • Some holidays (open year-round)